The Questions We Answer Before They Are Asked
Recently, I noticed something about myself that I cannot seem to unsee. Someone asks a simple question."Do we have a repository for these documents?" The answer is straightforward: "No." Yet somehow, I feel compelled to continue. "No, we do not have one because the documents are many. We have not scanned them all. We do not have a reliable scanning process. Usually, people keep their own copies..." By the time I am finished, I have provided a miniature documentary on the subject.The interesting part is that nobody asked for all of that.As I reflected on it, I realised that I am often answering questions that have not yet been asked. My mind jumps ahead, anticipating what the other person might think, what they might ask next, or what they will need to explain to someone else. Instead of answering the question, I begin answering the future conversation. At first, I wondered whether this meant I was a poor communicator. If I have to explain the same poin...